Trident Connect Customer Support

For IMMEDIATE help when placing an order, contact any of the following so as to not delay any test order or result retrieval:

  • Your Account Representative: 
  • Missy Bower, Regional Sales Director: (440) 645-7844

To Report a Question or Concern that does not need an immediate response, but a response within a 24-hour time frame:

  • Contact your Account Representative. Your Account Representative’s phone # and email address are listed on the main page of the TridentUSA Customer Portal, once you have logged in. You can send your Account Representative an email directly from the portal. You will receive a response back within 24 business hours.

You may also use the form below to contact Trident Connect Customer Support to request system access or for other non-urgent issues. 

Name *